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DigiCert Gatekeeper Support is able to assist you via email or over the phone during Australian business hours.

Order Support

Queries regarding the status of account/enrolment processing and billing.

E-mail
gk_validation@digicert.com
Phone
+61 3 9914 5600   (select option 1, "Authentication")
Hours
9:00am - 5:00pm AEST
Monday - Friday
(excluding Australian national public holidays)


Technical Support

Certificate installation problems, service issues, or any technical queries.

E-mail
gksupport@digicert.com
Phone
+61 3 9914 5600   (select option 2, "Technical Support")
Hours
9:00am - 5:00pm AEST
Monday - Friday
(excluding Australian national public holidays)