Gatekeeper ID Check

Gatekeeper Manager Certificates and Gatekeeper Individual Certificates require applicants to prove their identity with an online interview conducted by DigiCert. (Previously the interview was conducted in-person at Australia Post, but Australia Post ended this service in 2023.)

The ID check process

1. As the applicant for a new Gatekeeper Manager or Individual Certificate, you enroll via the DigiCert Gatekeeper website.
   
   
2. You upload scans or photos of your required identity documentation.
   
   
3. DigiCert staff review your documentation which includes validation using the Australian Government's Document Verification Service (DVS).
   
   
4. If you're applying for a Manager certificate, you must also upload the Letter of Authority. It must be signed by an office holder of your organisation (e.g. CEO, Company Director or Secretary, Trustee, Partner) and authorises you to act as a Certificate Manager.
   
   
5. You schedule a video interview with a member of the DigiCert team to verify your identity. During the interview:
   • You present the originals of the ID documents previously provided.
   • You sign the Attestation Letter.
   
   
6. Following the interview you upload a scan/photo of the signed Attestation Letter.
   
   
7. Once all steps are completed successfully, DigiCert approves your application and your certificate can be issued.

Examples of the Letter of Authority and the Attestation Letter are available in the sample Enrolment Pack.

FAQs

• I've previously had my identity checked at Australia Post. Does this apply to me?
  Each identity check is valid for two renewals of your Manager or Individual Certificate. This is a maximum of 6 years. You'll need to undergo a new ID check if you require a certificate beyond this period.
  
  
• Are my identity documents stored securely by DigiCert?
  Yes, identity documentation is stored in encrypted format within our Australian data centers and is only accessible by limited DigiCert staff.
  
  
• Why is DVS used?
  The DVS check of identity documents provides another layer of verification as the document validity is checked with the issuing authority. This helps to reduce the possibility of fraud.
  
  
• Do all Gatekeeper certificates require this ID check?
  No, only Gatekeeper Manager certificate and Gatekeeper Individual certificate applicants undergo the Verification of Identity process. Standard and Device certificates are approved by the Manager of the organisation and do not require an ID check.
  
  
• Is further detail available?
  You can download a sample Manager Enrolment Pack which includes further instructions on the ID check process. A personalised copy, which may vary slightly from the sample, is provided to each applicant following enrolment.
  
  For detail on the type and number of identity documents required, please see Verification of Identity Requirements.
  
  If you have any further questions, please contact Gatekeeper Validations.